TERMS AND CONDITIONS
 

Thank you for visiting our website. The terms and conditions set out below apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Any orders placed by you must be placed strictly in accordance with these so if you have any questions, do contact us before ordering via e-mail at info@hexagone-uk.com, or call us on +44 (0) 207 288 1444 between 11am – 6pm Tuesday to Sunday. 

Please note that we may change these terms and conditions without notice to you from time to time. It is your responsibility to check to determine whether the conditions have been changed.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website.

The term ‘Hexagone’, ‘Hexagone Boutique’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 12B Camden Passage, London, N1 8ED. Our company registration number is 8274000, and we are registered in England. The term ‘you’ refers to the user or viewer of the website.
 

I. ORDERING

Orders are only classed as accepted once we have contacted you via email to confirm we are processing your order. Only then, there is a binding legal contract between us.

All goods are subject to availability. We make every effort to ensure that we only sell products that are available in stock. In the event of an inventory mistake and us not having the product that you have bought, we will call or email you and offer either a refund or a later delivery if possible.

Each product purchased is sold subject to its product description which sets out additional specific conditions including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Should any dispute arises from the contract, these terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction.
 

II. TAXES

All prices are inclusive of 20% VAT but exclude delivery costs, for which we will provide you with a quote, and will be added to the total amount.

For UK destinations, you will not have any additional taxes to pay.

SquareSpace, the e-commerce platform we are using, does not yet allow to state the amount of UK VAT applied and included in the price as well as postage. If you are ordering from the UK as a business or from abroad, feel free to email us at orders@hexagone-uk.com and ask for a tax invoice. 

For orders outside of the UK, when the exported package reaches its destination, the recipient must pay the taxes or customs duty that apply to the country of destination. Local authorities can provide this information. All orders are shipped DDU (Delivered Duty Unpaid).

Hexagone Boutique VAT number is: GB 152 3643 27
 

III. PAYMENT

All payments must be made by electronic bank transfer to our account, and you will be responsible for any charges involved in the transaction.

Visa, MasterCard, and American Express are all accepted using the Stripe secure payments system. All orders will be charged in GBP pounds sterling.

Please note that you will confirm that the credit or debit card that is being used is yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Transactions carried out on www.hexagone-uk.com are secured by Stripe, SquareSpace’s payment system partner. Being integrated into the e-commerce platform, Stripe will force HTTPS for all services and check that the connection with your browser is secure before sending your financial information. When you are asked to insert your credit card number, the secure connection will appear as the following in your browser: https://secure.squarespace.com/commerce/checkout?

All information communicated in order to process payment is encoded using the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by any third party, nor will it be retained on our IT systems. 

Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, which is the most stringent level of certification available.
 

IV. DELIVERY

The goods you ordered will be delivered to the shipping address specified when you placed your order. We use a combination of Royal Mail and courier depending on your order value and destination.

You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges and have dispatched the goods. You will be responsible for risk of loss of or damage to the goods from the time of delivery.

Delivery times are subject to product availability and clearance of your payment as well as the day and time of your order and the selected carrier. The estimated delivery times provided are to be used as a guide only and commence from the date of dispatch.

If your parcel is lost, we will be happy to make a claim on your behalf, All our shipments are fully insured and our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

However:

  • If your parcel is lost or takes longer to receive than expected because the address given was incorrect or incomplete we cannot accept any liability for this – though we will help to try and resolve it.
  • If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods by the designated carrier.
  • If your order is returned because no signature was obtained or for any reason such as postal strikes, you will be responsible for all return and re-delivery charges.
  • If someone unauthorised signs for your purchase at the address you have given us, it will not be Hexagone Boutique’s responsibility.

Finally, please note that any duties and taxes incurred in the country of destination are the responsibility of the client. Hexagone Boutique is not responsible for any delays caused by the customs clearance process.

On receipt of your parcel, if you see that the packaging is showing signs of damage, you may refuse the parcel, in which case it will be returned straight to Hexagone Boutique. We will look into the matter and if we confirm the damage either send a replacement or issue a refund. 
 

V. GUARANTEE & RETURN POLICY

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition.

Every effort is made to assure accurate impression of our products through our website. However, some images may not be to scale and the colours shown may vary depending on the individual computers and monitors and their settings.

Hexagone Boutique reserves the right to change product specifications and prices at any time.

We hope that you are happy with your purchases but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 30 days.

Please contact us at orders@hexagone-uk.com or by phone at + 44 (0) 20 7288 1444 within 10 working days from the date your received your goods. Pack the relevant item securely and return it to us, along with proof of purchase within 30 calendar days of the invoice date to: Hexagone Boutique, 12B Camden Passage, London, N1 8ED, United Kingdom. You may retain proof of postage, as we cannot be held responsible for parcels lost in transit.

All items must be returned in an unused [saleable] condition, in their original packaging, with proof of purchase. We cannot be held responsible for any items returned to us in any other way. Please note that you will be responsible for the costs of returning the goods to us.

If all of the above conditions have been met, then we will refund the price of the items within 28 days to the same card used to pay for your purchase. Note, however, that we are unable to reimburse shipping costs and your card issuer payment fee. 

Sale items are non exchangeable or refundable.

Hexagone Boutique pays particular attention to the quality of its products. However, should you find any fault, please inform us of the problem so that we can send you a replacement or a refund. We may ask you to return the faulty item. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.
 

VI. AVAILABILITY & CANCELLATION

As we process your order, we will inform you by email if any items you order are unavailable.

All goods are subject to availability. We make every effort to ensure that we only sell products that are available in stock. In the event of an inventory mistake and us not having the product that you have bought, we will call or email you and offer either a refund or a later delivery if possible.

If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible on orders@hexagone-uk.com or call on +44(0) 20 7288 1444 between 11am and 6pm Tuesday to Sunday. If we have already processed your order, it won’t be possible to cancel and in this case, you should adhere our Return Policy, as above.

In the event of the normal course of manufacture of the goods or performance being prevented, interrupted, hindered or delayed by any cause whatsoever beyond our control, we shall have the option without incurring liability to you, to defer the date of delivery.

We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered; or one or more of the items you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

We shall be entitled to sub-contract the supply of goods and the performance of any services in relation to your goods.
 

VII. PRIVACY

As a commercial website, we collect a certain amount of information that is provided on a voluntary basis or required for processing orders. Personal information collected may include your name, email address, phone numbers and home address.

Visitors purchasing goods and services through our online store will need to provide a valid credit card number, expiration date and CSC in addition. But, please note that Hexagone does not at any point handle or process any card details or authorisations.

We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction and any personal data collected by us online will be safely and securely stored and not shared with any third party.

The information collected may only be used for the following reasons:

  • Internal record keeping
  • Improve our products and services
  • Periodically send you promotional emails
  • Potentially contact you for market research purposes
  • Customise our website according to your interests.

In accordance with the Data Protection Act 1998, you have the right to access, correct, modify and delete your personal data. You can exercise this right by contacting us by post or email at the following address:

Email: info@hexagone-uk.com

Address: 
Hexagone Boutique
12B Camden Passage
London  N1 8ED

Telephone: +44 (0) 207 288 1444

Hexagone’s website may contain links to enable you to visit other websites of interest that we have no control over. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, as these are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 

VIII. COOKIES

This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them.  
 

IX. COPYRIGHT NOTICE

This website and its content, all images, text, design and graphics are owned by Hexagone Boutique. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than to:

  • Print or download to a local hard disk extracts for your personal and non-commercial use only
  • Copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • Share our images, but only if you ensure a correct credit and a link to our website.
     

X. WEBSITE DISCLAIMER

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
  • Every effort is made to keep the website up and running smoothly. However, Hexagone Boutique takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.